Backup emails using Microsoft Outlook

We recommend customers back up their emails regularly. The following instructions apply to Microsoft Outlook. Consult your help file for any issues related to your specific email client.

To back up emails to a new Microsoft Outlook PST file:

1. Open Microsoft Outlook
2. Click File from the menu bar and select Import and Export
3. Select Export to a file, then click [Next]
4. Select Personal Folder File (.pst), then click [Next]
5. Select the root folder (e.g. Mailbox – MyName) and select the Include sub-folders checkbox
6. Click [Next]
7. Type or browse to the folder where you want to save the new file, and name the file
8. Click [Finish]

To import a backed up file into Microsoft Outlook:

1. Open Microsoft Outlook
2. Click File from the menu bar and select Import and Export
3. Select Import from another program or file, then click [Next]
4. Select Personal Folder File (.pst), and then click [Next]
5. Locate and select the folder that contains the backup .pst file
6. Click [Next]
7. Select the root folder (e.g. Mailbox – MyName) and select the Include sub folders checkbox
8. Click [Finish]