Category: Setup email

Fix Email Settings in Outlook 2016 for Windows

Post author By Thuong Tran
Post date 15/10/2021

Step 1 – Click on FILE.

Then click on the Account Settings option (click Account Settings, then click the next box named Account Settings).

Step 2 – (1) Select the account you want to fix, then (2) click Repair.

Step 3 – Select Advanced Options then Let me repair my account manually.

Step 4 – Ensure the email settings match the below:

(1) The Email Address and Username should both show the full email address.
(2) Incoming and Outgoing mail server should be the same.
(3) If your password is in there, keep it as it is. Come back to this and re-add the password if your email still fails after checking the other settings.
(4) Make sure the “Require logon using Secure password” box is unticked.
(5) Click More Settings

Step 5 – Make sure the “My outgoing server requires authentication” box is ticked, and “use same settings as my incoming” is selected. Click on the Advanced tab once this is set.

Step 6 – Make sure the Server Port and Root folder path settings are the same as below. Click OK once that’s done.

Step 7 – Once that’s done, click Next > Outlook will attempt to connect to our server.

If everything is correct, you’ll see something like this.

Setup email

Outlook 2016 for Windows

Post author By Thuong Tran
Post date 15/10/2021

Step 1 – Click on File.

Step 2 – Click on Add Account.

Step 3 – Add your email address, select Advanced Options and tick Let me set up my account manually then click Connect.

Step 4 – Select IMAP as the account type.

Step 5 – Add your mail settings and click Connect.

Step 6 – Add your email username (full email address) and password in and click OK.

Step 7 – Test the email account by sending an email from / to your email address (e.g. from john@yourdomain.net.au to john@yourdomain.net.au). If this device can receive mail, the incoming server settings are correct. If the device can send mail, the outgoing server settings are correct as well.

Setup email

Fix Email Settings In Outlook For Mac

Post author By Thuong Tran
Post date 15/10/2021

If your email account has stopped working, an update or crash may have caused some settings to change. This guide will take you through the email settings so you can go through and fix everything up.

Step 1 – Click on Outlook > Preferences.

Then click on Accounts.

Step 2 – Select the account you want to fix.

Step 3 – Ensure the settings are entered as below:

(1) The Email Address and Username should both show the full email address.
(2) If your password is in there, keep it as it is. Come back to this and
re-add the password if your email still fails after checking the other
settings.
(3) Incoming and Outgoing server should be the same.
(4) Make sure both boxes are ticked (leave “Always use secure password” unticked).
(5) Add the correct port numbers (Incoming IMAP 993 or POP 995, Outgoing 465).

Note: On rare occasions, due to some network settings on your
router/firewall/office network, the SSL settings above don’t work. If
you continue having problems, try these settings instead (use Port 110 for Incoming if your email is set as POP).

Step 4 – Click on More Options.

Step 5 – Make sure Authentication is set to Use Incoming Server Info then click OK. Close all the windows then test the email by sending an email from / to your email address (eg:
from john@yourdomain.net.au to john@yourdomain.net.au). If a pop up box
comes up and asks for your password, put it in then.

Setup email

Email setup for Outlook on Mac

Post author By Thuong Tran
Post date 15/10/2021

Step 1 – Click on Tools > Accounts.

Step 2 – Click on + > E-mail.

Step 3 – Add your email address, password, and the corresponding server settings.

Step 4 – Set outgoing server authentication to ‘Use Incoming Server Info’.

Step 5 – Test the email account by sending an email from / to your email address (e.g. from john@yourdomain.net.au to john@yourdomain.net.au). If this device can receive mail, the incoming server settings are correct. If the device can send mail, the outgoing server settings are correct as well.

Setup email

Backup emails using Microsoft Outlook

Post author By Thuong Tran
Post date 28/09/2021

We recommend customers back up their emails regularly. The following instructions apply to Microsoft Outlook. Consult your help file for any issues related to your specific email client.

To back up emails to a new Microsoft Outlook PST file:

Open Microsoft Outlook
Click File from the menu bar and select Import and Export
Select Export to a file, then click [Next]
Select Personal Folder File (.pst), then click [Next]
Select the root folder (e.g. Mailbox – MyName) and select the Include sub-folders checkbox
Click [Next]
Type or browse to the folder where you want to save the new file, and name the file
Click [Finish]

To import a backed up file into Microsoft Outlook:

Open Microsoft Outlook
Click File from the menu bar and select Import and Export
Select Import from another program or file, then click [Next]
Select Personal Folder File (.pst), and then click [Next]
Locate and select the folder that contains the backup .pst file
Click [Next]
Select the root folder (e.g. Mailbox – MyName) and select the Include sub folders checkbox
Click [Finish]

IT Blog Setup email

Whitelist IP for Office 365

Post author By Thuong Tran
Post date 01/07/2020

This document will cover how to whitelist our simulated phishing email servers in Office 365.

SECTION 1: SET UP YOUR IP ALLOW LIST

Step 1:

Log into your mail server admin portal and go into the Admin -> Exchange area.

Step 2:
Click on Admin -> Exchange.

Step 3:
Click on Connection Filter (beneath Protection heading).

Step 4:
Click on Connection Filter, then click the Pencil icon to edit the default connection filter policy.

Step 5:
Under the IP Allow list, click the + sign to add an IP address.

Step 6:
Adding our IPs to your Allowed IP list:

Step 7:
Click OK, then Save. Next, you will want to set up a mail flow rule to allow our mail to bypass spam filtering and the Clutter folder.

SECTION 2: BYPASS CLUTTER AND SPAM FILTERING

To ensure our messages will bypass your Clutter folder as well as spam filtering within Microsoft’s EOP, you can follow the steps below.

Step 1:
Go to Admin -> Mail -> Mail Flow.

Step 2:
Click the (+) Create New Rule button beneath Mail Flow -> Rules.

Admin Center:

Step 3:
Give the rule a name, such as (Bypass Clutter & Spam Filtering by IP Address)
Click on “more options”
Add the condition “Apply this rule if….”
Select “The sender”, then click on More Options and select “IP address is in any of these ranges or exactly matches:
New Rule Screen:

Step 4:
Specify Sender IP addresses:

Step 5:
Beneath “Do the following”, click “Modify the message properties” then “Set a Message Header”
Modifying the message properties:

Step 6:
Set the message header to this value:
Set the message header “X-MS-Exchange-Organization-BypassClutter” to the value “true”.

NOTE: Both “X-MS-Exchange-Organization-BypassClutter” and “true” are case sensitive.
Set the message header value:

Step 7:
Add an additional action beneath “Do the following” to “Modify the message properties”. Here, click on “Set the spam confidence level (SCL) to…” and select “Bypass Spam Filtering”.

Bypass Spam Filtering

Step 8:
Click Save. An example of the completed rule is below.

Completed Mail Flow Rule

Jeff Williams

Setup email

Adding Email Addresses to a Safe Sender List

Post author By Thuong Tran
Post date 28/03/2017

Whitelist email addresses from specific senders to prevent communications ending up in your spam folder

You can allow emails from specific addresses to reach your inbox without being placed in your junk or spam folder by whitelisting those email addresses and adding them to a safe senders list.

Each program has different steps for adding an email address to a safe senders list. Please click on the link for the software you have and follow the instructions. Keep in mind that, if you’re instructing your contacts to add you to their safe sender lists, have them add the email address you use in your From Email Address line.

Gmail
MacMail
McAfee SpamKiller
Mozilla Thunderbird
MSN
Norton AntiSpam
Outlook
Outlook.com (Formerly Hotmail)
Yahoo

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it “Not Spam” to whitelist it.

1. Select contacts from the options on the left side of the Gmail Inbox.

2. Select Create Contact on the top menu.

3. Enter the email address in the primary email box.

4. Select Save.

MacMail

1. Open the email.

2. Ctrl-click the sender’s email address and select “Open in Address Book.”

3. Verify the sender’s contact details.

4. Click Save.

McAfee SpamKiller

1. Click Friends.

2. Click Add.

3. Enter your contact’s domain.

4. Click OK.

MSN

1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).

2. From the E-mail settings screen, select Junk E-mail Guard.

3. Select Safe List.

4. Enter the email address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).

5. Select Add.

Mozilla Thunderbird

1. Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark As Not Junk”.

2. Click Address Book.

3. Make sure that the Personal Address Book is highlighted.

4. Click New Card, the New Card window will display.

5. Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.

6. Click OK.

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

1. Start Norton AntiSpam, select Status & Settings tab.

2. Select AntiSpam.

3. Select Configure button – right hand side bottom of the screen.

4. Select Allowed List tab – second tab on the list of tabs.

5. Select Add.

6. Enter email address in the Email address box.

7. Select OK.

Outlook

For 2003, 2007 and Express – Without an example email address in your inbox:

1. Select Actions from the toolbar at the top of the screen.

2. Select Junk E-mail.

3. Select Junk E-mail Options…

4. Click the Safe Sender tab.

5. Click Add.

6. Type in the email address you wish to add to your safe sender list.

7. Click OK.

For 2003, 2007 and Express – With an example email address in your inbox:

1. Open the email.

2. In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the “Junk Email” section

3. Select “Add sender to Address book”.

4. Click OK.

For 2003, 2007 and Express – To white list an entire domain:

1. Open the email.

2. In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the “Junk Email” section

3. Select “Add Sender’s Domain (@example.com) to Safe Senders List.

4. Click OK.

For 2010

1. In Outlook, go to the Home tab.

2. Click the Junk button.

3. Choose “Junk E-Mail Options” from the drop-down list.

4. Go to the Safe Senders tab.

5. Type in either the email address or the domain name you wish to add.

6. Click OK.

For 2013

1. In Outlook, go to the Home tab.

2. Click Junk > Junk Email Options.

3. Select the Safe Senders Tab and click Add.

4. In the Add address or domain box, enter the email address or the domain name you want to whitelist.

5. Click OK and close the window.

Express

1. In Outlook, go to the Tools menu.

2. Select “Address Book”.

3. Click New and select New Contact from the drop-down menu.

4. Type in email address and include any details you want.

5. Click OK.

Outlook.com (Formerly Hotmail)

1. Open your Outlook mailbox.

2. Select Options from the top right (next to the question mark).

3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.

4. In the space provided, enter the address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).

5. Select Add to list.

6. Ensure the safe mailing lists box has the address you entered, and select OK.

Yahoo

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

1. Open your Yahoo mailbox.

2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.

3. Click “New Contact”.

4. Fill in the fields of your Contact.

5. Click Save.

Mail from this sender should now be delivered to your Inbox.

IT Blog Setup email

Delete Email from iPhone or iPad

Post author By Thuong Tran
Post date 23/08/2016

1. From Settings: Tap on “Mail, Contacts, Calendars”

2. Tap on email account you want to change

3. Tap on Account email ….

4. Tap on “Advanced” at the bottom

5. Tap on “Deleted Mailbox” under MAILBOX BEHAVIOURS

6. Tap on “Deleted Messages” under ON THE SERVER to make sure having a tick as picture

7. Tap on “Advanced” at top left on picture 6 to go back.

You will see as picture 7, Deleted Mailbox: Deleted Messages

8. Tap on “Account” at top left on picture 7 to go back

Tap “Done”

You should quit your email program or turn off and then turn on your phone

IT Blog Setup email

How Can I Blacklist / Block Spam Emails at Horde Webmail?

Post author By Thuong Tran
Post date 02/06/2016

Select SPAM message(s)
Click Other tab
Select Blacklist

How to WhiteList Emails

You can whitelist email addresses that you want to make sure you receive and do not want them filtered by your spam filter.

IT Blog Setup email

How to change Email Outgoing Server Port to MS Outlook

Post author By Thuong Tran
Post date 06/05/2016

If you can’t send email out it’s because SMTP Server Outgoing port is changed.

The following will show you how to change this port to MS Outlook.

1. Click on “File” menu from MS Outlook menu bar on the top

Picture 1

2. Click on “Account Setting …” button & “Account Settings ..” dropdown box.

Picture 2

3. Click to select Email you want to change (1) and then “Change ..” (2)

Picture 3

4. Click on “More Settings …”

Picture 4

5. Change Outgoing server (SMTP) to 587

Picture 5

IT Blog Setup email

Set Up E-mail on an Android Phone

Post author By Thuong Tran
Post date 19/06/2015

Learn how to set up your business e-mail account yourname@yourcompany.com.au (this is example email address, you need to replace with your real business email) on your Android smartphone, allowing you to send and receive e-mails wherever you go. The images used in this guide reflect Android OS 4.4 (KitKat).

Newer operating systems

Step 1 – Find the Settings app and open it.

Step 2 – Select Accounts.

Step 3 – Select Add Account.

Step 4 – Select Personal (IMAP).

Step 5 – Add your email address, then select MANUAL SETUP.

Step 6 – Enter your Username, Password, and the incoming mail server settings found here, then select Next.

Note: On rare occasions, due to some network settings on your router/firewall or on an outdated mail client, the SSL settings above don’t work. If you continue having problems, try these Non-SSL settings instead.

Step 7 – Enter your Outgoing server settings.

Usually the SMTP server port is autoconfigured, but if not use port 465 for SSL (default) or port 587 for non-SSL.

Step 8 – Leave these settings as default and select Next.

Step 9 – Enter in a name for your email account, and select Next.

Step 10 – Close the App completely,

then open the default Gmail app and try sending an email from / to your email address (e.g. from john@yourdomain.net.au to john@yourdomain.net.au). If you can receive emails on the phone, your incoming settings are correct. If you can send mail from the phone, the outgoing mail settings are correct as well.

You are also able to add email accounts from within the Gmail app directly, by selecting Add Another Email Address. Otherwise, select the email address to start managing your emails.

Older operating systems

Step 1

Find and click Email on your Android phone.

The Email icon is located on the apps page

Step 2

Enter your email address and password and then press Next.

The basic settings screen

Step 3

Select IMAP.

The account type selection screen

Step 4

Enter the following incoming server information and press Next when finished:

The incoming server settings screen

Step 5

Enter the following outgoing server information and press Next when finished:

The outgoing server settings screen

Step 6

Give this account a name and enter Your name. It is suggested to use your e-maill address as the account name to differentiate it from any other e-mail accounts you may set up on your phone.

The final settings screen

Step 7

You can now click the Email icon again to access your 1&1 e-mail account on your phone.

The Email icon is found on the apps screen

The setup is complete. Your phone should download and display your recent e-mails in the application

IT Blog Setup email

How To Setup An Imap Email Account On Your Iphone

Post author By Thuong Tran
Post date 18/06/2015

This tutorial will show you how to setup an IMAP email account on your iPhone.

Enter your real login details:

Step 1 – Click on Settings.

Step 2 – Click Mail:

Click on Accounts:

Step 3 – Click on Add Account.

Step 4 – Select Other.

Step 5 – Select Add Mail Account.

Step 6 – Add your personal details.

Step 7 – Add your mail settings. Click Next to complete the setup.

Note: The User Name and Password for Outgoing Mail Server are NOT optional and must be entered.

Step 8 – Test the email account

by sending an email from / to your email address (e.g. from john@yourdomain.net.au to john@yourdomain.net.au). If this device can receive mail, the incoming server settings are correct. If the device can send mail, the outgoing server settings are correct as well.